Refund policy

Last Updated: August 20, 2026

HOTBIN Composting US, operated by Engineered Foam Products LLC, wants you to be completely confident in your purchase. This policy explains your rights to cancel an order, return a product, request an exchange, and outlines our procedures for damaged, defective, or incorrect items.

By purchasing from our store, you agree to the terms outlined below.

You may cancel your order at any time before it has been shipped. If your cancellation is successful, you will receive a full refund of the amounts paid, including any shipping charges paid at checkout.

To ensure your order is cancelled before it enters our fulfillment system, please contact us within 6 hours of placing your order. While we make every effort to accommodate late requests, we cannot guarantee cancellation once an order has been prepared for shipment or collected by the carrier. Once shipped, the order must be handled as a return in accordance with Section 2 below.

If you change your mind after receiving your order, you may request a return and refund within 14 days of delivery. If your order consists of multiple deliveries, the 14-day return period begins on the date the final product is delivered.

• Method of Return: HOTBIN Composting US does not offer in-person returns or drop-off locations. Product returns are accepted by mail only.

• Authorization Required: All returns require prior authorization. Please contact our Customer Service team at help@hotbincomposting-us.com before sending any product back.

• Inspection: Refunds will be processed after the product is received, inspected, and verified to meet our condition requirements (see Section 5).

To initiate a return, please email our Customer Service team at help@hotbincomposting-us.com with the following information:

• Your order number
• Your name and contact information
• The specific product(s) you wish to return
• The reason for the return
• Photographs of the product (required if the product has been opened or used)

Once your return request is approved, we will provide you with a return authorization email containing a return shipping address to our corresponding warehouse and packaging instructions. Do not send a product back without receiving prior return authorization.

Who pays for return shipping depends on the reason for the return:

1. Customer Remorse (Change of Mind): The customer is responsible for the actual cost of return shipping. You may choose one of two options:

• • Self-Arranged Shipping: You arrange and pay the carrier of your choice directly. You will receive a full refund of the original product purchase price and applicable taxes. Original outbound shipping charges paid at checkout are non-refundable.

• • Pre-paid Return Label: You may request a pre-paid return shipping label from us. The exact cost of the carrier shipping rate will be deducted from your final refund amount.

2. Defective, Damaged, or Incorrect Items: If the return is due to an error by HOTBIN Composting US, or the product arrived damaged, please refer to Section 8. We will cover all return shipping costs.

To qualify for a refund, returned products must meet the following criteria:

• Must be returned complete with all original parts, hardware, and accessories.
• Must include original documentation and user manuals, where applicable.
• Must be packaged securely in the original packaging to prevent damage during return transit.

Products may be opened and inspected in the same manner as you would reasonably inspect an item in a physical retail store. Products that have been heavily used, modified, structurally altered, or damaged beyond what is necessary for basic inspection will not qualify for a refund.

HOTBIN Composting US does not charge restocking fees for returned products.

Once your returned product is received and inspected at our warehouse, we will process your refund within 14 business days.

Refunds will be issued exclusively to the original payment method used at checkout. Once the refund is issued on our end, it may take an additional 3–7 business days for the funds to clear and appear in your account, depending entirely on your bank or credit card provider.

If your order arrives damaged during transit, is defective out of the box, or you receive the wrong product, please contact us within 7 days of delivery at help@hotbincomposting-us.com.

Please include:

• Your order number
• A detailed description of the issue
• Clear photographs showing the product damage or manufacturing defect
• Photographs of the shipping carton (if the damage occurred during transit)

Once verified, HOTBIN Composting US will resolve the issue at no cost to you. We will provide a pre-paid return label or arrange for carrier collection. For valid claims, you will receive a full refund (including original outbound shipping charges) or a free replacement product, subject to availability. Verified refunds under this section will be issued within 14 business days of claim approval.

We accept product exchanges within the 14-day return period, subject to stock availability.

• Change of Mind Exchanges: The customer is responsible for all return shipping costs of the original item and outbound shipping costs of the new item.
• Defective/Damaged Exchanges: HOTBIN Composting US covers all associated return and replacement shipping costs.

Separate from your 14-day return rights, every HOTBIN composter is covered by our 3-Year Manufacturer's Guarantee against defects in materials and workmanship under normal residential use. This guarantee remains in effect after the standard 14-day return window expires. For complete warranty terms, limitations, and instructions on how to file a claim, please visit our official Manufacturer's Guarantee Page.