Terms of service
Last updated: July 6, 2026
These HOTBIN Composting Web Site Terms & Conditions (“Terms”) apply to all Goods and Services between you, the User of this Web Site and us, the owner of this Web Site. Please read these Terms carefully and make sure that you understand them before ordering any Goods or using any of the Services from us. We strongly recommend that you read these Terms that apply to the Goods that you want to buy and the Services you want to use. If you do not agree to be bound by these Terms, you should stop using this Web Site immediately.
These terms only apply to consumers and separate terms apply to businesses.
1. Contact Us
1.1 You can contact us by telephone (+1 630-210-2041) or by writing to us at help@hotbincomposting-us.com
2. Definitions and Interpretation
In these Terms the words starting with capital letters shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access paid Content and/or any communications System on this Web Site;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
"Consumer" means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Goods” means any products that we advertise and/or make available for sale through this Web Site;
“Intellectual Property Rights” means all:
(a) copyrights, patents, rights in trademarks, design rights, database rights, rights in know-how, trade secrets, service marks, domain names and rights in confidential information (whether registered or unregistered);
(b) applications for registration, and the right to apply for registration, renewal, extension, division or reissue, for any of the rights listed in (a); and
(c) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world; “Payment Information” means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” means our 3rd Party Logistics Provider
“Services” means collectively any online facilities, tools, services or information that we make available through this Web Site either now or in the future;
“System” means any online communications infrastructure that we make available through this Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards and email links;
“User”/“Users” means the third party(ies) that access this Web Site and are not employed by us acting in the course of their employment, and includes you; and
“Web Site” means the website that you are currently using (www.hotbincomposting-us.com) and any sub-domains of the website unless expressly excluded by their own terms and conditions.
3. Use of this Web Site
3.1 Persons under the age of 18 may use this Website only under the supervision of a parent or legal guardian. Payment information must be provided by, or with the permission of, an adult.
3.2 You are not required to create an account to purchase Goods from this Website. To complete your order, you will be asked to provide your name, shipping address, email address, telephone number, billing address, and payment information.
3.2.1 To ensure your order can be processed successfully, you agree to provide accurate, complete, and truthful information during checkout. You are responsible for keeping your contact, shipping, and billing information current until your order has been fulfilled.
3.3 If you have reason to believe that your payment information has been used without your authorization, or that an order has been placed fraudulently using your information, you should contact us immediately. We will make every reasonable effort to cancel any unauthorized order that has not yet been processed or dispatched. Once an order has been dispatched, it may no longer be possible to cancel it. We are not responsible for losses resulting from unauthorized use of your payment information before you notify us of the issue.
4. Orders and our contract with you
4.1 Our acceptance of your order for Goods will take place when we email you to confirm your order, indicating that your order has been fulfilled and is on its way to you, at which point a contract will come into existence between you and us. If we confirm your order, we will charge you for the Goods. No part of this Web Site is intended to constitute a contractual offer capable of acceptance by you.
4.2 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Goods.
4.3 You will be responsible for payment of any import duties and taxes for deliveries outside of the United States of America. Please contact your local customs office for further information before placing your order.
4.4 You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
5. Goods, pricing and availability
5.1 Where appropriate, you may be required to select the required size, model and number of the Goods that you are purchasing.
5.2 All pricing information on this Web Site is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly.
5.3 All prices on this Web Site do not include taxes
6. Use of this Web Site and Services
6.1 When using the Services and any System on this Web Site you should do so in accordance with the following rules:
6.1.1 you must not use obscene or vulgar language;
6.1.2 you must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
6.1.3 you must not submit Content that is intended to promote or incite violence;
6.1.4 it is advised that submissions are made using the English language as we may be unable to respond to inquiries submitted in any other languages;
6.1.5 the means by which you identify yourself must not violate these Terms or any applicable laws;
6.1.6 you must not impersonate other people, particularly employees and representatives of ours or our affiliates; and
6.1.7 you must not use our System for unauthorized mass-communication such as “spam” or “junk mail”.
6.2 You acknowledge that we reserve the right to monitor any and all communications made to us or using our System.
6.3 We are not able to confirm that this Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from your use of our Services.
6.4 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
7. Our intellectual property
Subject to the exceptions outlined in Clause 10 of these Terms, all Intellectual Property Rights in Content included on this Web Site, unless uploaded by Users, and including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is our property or that of our affiliates or other relevant third parties. By continuing to use this Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use Content from this Web Site unless otherwise indicated on this Web Site or unless we give you express written permission to do so.
8. Third party intellectual property
Unless otherwise expressly indicated, all Intellectual Property Rights in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on this Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.
9. Links to other web sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under our control or that of our affiliates and are provided for your information only. Your use of those sites is subject to the terms of use and policies available on those sites. We have no control over the contents of such sites and accept no responsibility or liability for them or for any loss or damage that may arise out of your use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
10. Links to this Web Site
If you wish to place a link to this Web Site on other sites you may do so only to the home page of this Web Site and with our prior permission. Deep linking (i.e. links to specific pages within this Web Site) requires our additional express permission. To find out more please contact us by email at: help@hotbincomposting-us.com.
11. Providing the Goods
11.1 We will deliver the Goods to you via a third party carrier service and Shipping costs are calculated at checkout.
11.2 For more information, please view our Shipping Policy, which explains the shipping methods available, the types of shipments used for each product, and the estimated delivery times
12. Faulty goods (see refund policy)
12.1 We are under a legal duty to supply products that are in conformity with this contract.
12.2 We aim to always provide high quality Goods that are fault free and undamaged. However, on occasion Goods may need to be returned to us. If any Goods you purchase are damaged, faulty or do not match their description when delivered to you we may, at our sole discretion, offer a repair, exchange or refund, as appropriate, in accordance with your legal rights.
12.3 If you believe an item is faulty, damaged or not as described you should contact us as soon as possible and, unless we agree otherwise, arrange for the return of the item. We will reimburse any reasonable costs incurred in returning the item. Should the goods be tested by HOTBIN Composting and no manufacturing faults be identified, the product(s) will be returned directly to the customer with further after-sales support offered.
13. Cancelling your order
13.1 Shop with Confidence You may cancel or return your order within 14 days of delivery. Orders canceled before shipment qualify for a full refund. Read our Return & Refund Policy for complete details and conditions.
13.2 If you wish to cancel your order, please email help@hotbincomposting-us.com, call +1 630 210 2041.
13.3 Please take care of the Goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the Goods if it is the result of unnecessary handling of the goods by you.
14. Complaints
14.1 If you would like to make a complaint, please contact us by telephone at +1 (630) 210 2041 or by writing to us at help@hotbincomposting-us.com or HOTBIN Composting (Engineered Foam Products, Oakbrook Terrace, IL 60181).
15. Privacy
Your use of this Web Site is also governed by our Privacy Policy which is incorporated into these Terms by this reference. To view the Privacy Policy, please click on the link above.
16. Changes to the Service and these Terms
We may change this Web Site, its Content or these Terms from time to time without prior notice. We will notify of any change to these Terms you when you next use this Web Site following the changes. If you are not happy with the change, you can stop using the Services or cancel an order for Goods not yet dispatched by following the procedure in Clause 13. If you continue to use the Services or don’t cancel an order for Goods, we will assume that you are happy with the change. If we are required to make any changes to these Terms relating to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
17. Our liability to you
17.1 While we will use reasonable endeavors to ensure the accuracy of any information we place on this Web Site, this Web Site is provided on an "as is" and "as available" basis and we do not guarantee that this Web Site will operate continuously or without interruptions or be error-free, including any transaction that may be conducted on or through this Web Site.
17.2 We make no warranty that this Web Site will meet your requirements or that defects will be corrected, or that this Web Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of this Web Site. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this Web Site.
17.3 As a Consumer, we are responsible to you for:
17.3.1 foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen; and
17.3.2 for breach of your legal rights in relation to the Goods which are not: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective Goods under the US Strict Product Liability standard, under Section 402A.
17.4 We only supply Goods to you as a Consumer for private and domestic use. We are not liable for business losses. If you use the Goods and/or Services for any commercial, business or re-sale purpose we will have no liability to you for any: economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); loss of goodwill or reputation; or special or indirect losses.
17.5 In any event, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability: for death or personal injury caused by our negligence or the negligence of our servants, agents or employees; or for fraud or fraudulent misrepresentation.
18. No waiver
In the event that we fail to enforce rights against you, or delay in doing so, that will not mean that you have waived our rights against you.
19. Entire agreement
We intend to rely upon the terms set out here. If you require any changes, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what we and you are expected to do.
20. Notices
All notices shall be forward to us by email to help@hotbincomposting-us.com. Such notice will be deemed received 3 days email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
21. Law and where you may bring legal proceedings
These Terms and the relationship between you and us shall be governed by USA law and you may bring legal proceedings in respect of the Goods and/or Services in the USA courts.