Shipping policy

Last Update: July 07, 2026

Shipping Charges

All shipping charges are calculated at checkout based on the products ordered and the delivery destination.

To calculate shipping charges for orders within the 48 contiguous United States, we use five shipping zones: West, Southwest, Southeast, Midwest, and Northeast. Additional shipping zones are also used for orders shipping to Alaska and Hawaii. 

For shipments to Canada, shipping costs are calculated using four shipping zones: Eastern Canada, Western Canada, Atlantic Canada, and Canadian Territories/remote locations. 

All applicable shipping charges are clearly displayed at checkout before the order is completed, allowing customers to review and approve shipping costs prior to purchase.

Order Processing & Handling Time

Typical order processing and handling time within the 48 contiguous United States is 1–2 business days. Orders received before 12:00 PM Eastern Time (ET) are typically processed and shipped the same business day. 

Processing times may vary during periods of high order volume, seasonal promotions, and recognized holidays. During these periods, additional processing time may be required before shipment.

Orders Shipping to Alaska, Hawaii, and Canada

Orders shipping to Alaska, Hawaii, and Canada may require additional processing time. Please allow 3–5 business days for order processing, as shipping rates, carrier availability, customs requirements, duties, and brokerage fees (when applicable) must be reviewed and approved by the customer before shipment.

Delivery Timeframes

Estimated delivery times are based on business days and begin once an order has been processed and dispatched from our facility. Once your order is ready to ship, a shipping confirmation email will be sent with the tracking number and carrier details, allowing you to monitor the status of your shipment through delivery.

Parcel Deliveries

The following products are typically delivered within 3–4 business days within the 48 contiguous United States. Please allow 5–8 business days for deliveries to Alaska, Hawaii, and Canada.

• HOTBIN 100L Mini
• HOTBIN 200L
• HOTBIN Bundles
• Replacement Parts

Parcel deliveries are generally shipped using UPS, FedEx, or USPS.

Freight Deliveries

The following products and order types are typically delivered within 5–8 business days:

• HOTBIN Mega 450
• HOTBIN Mega 700
• Orders containing multiple HOTBIN units

Freight shipments are delivered using Less-Than-Truckload (LTL) freight carriers. Depending on the shipment size and destination, the carrier may contact the customer directly to coordinate delivery.

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, peak seasonal demand, holidays, or other circumstances outside of our control.

Lost or Delayed Shipments

Once an order has shipped, customers will receive tracking information to monitor delivery progress. If your order has not arrived within the estimated delivery timeframe or tracking information has not been updated for several business days, please contact our Customer Support team for assistance. We will work with the carrier to investigate the shipment status and help resolve any delivery issues as quickly as possible.

Order Processing

Orders are processed on business days only (Monday through Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipment confirmation email that includes your tracking information. Most tracking notifications also include a direct link to the carrier's website, allowing you to track your shipment and view the most up-to-date delivery status.

Delivery and Product Inspection

All HOTBIN products are packaged to help ensure they arrive in excellent condition.

Where possible, please inspect the packaging upon delivery.

If the product appears to have been damaged during transit, please:

• Take photographs of the packaging and product
• Retain all original packaging materials
• Contact our Customer Service team on the email below

If severe transit damage is visible before accepting delivery, you may refuse the shipment and notify us immediately so that we can assist with a replacement.

Order Tracking Information

Once your order has been processed and prepared for shipment, a shipping confirmation email will be sent with the tracking number and carrier details. You will receive:

• An order confirmation email following purchase 
• A shipment confirmation email once the order has been dispatched
• Tracking information

This tracking information and links will allow you to follow the status of your order from the time it leaves our facility until delivery. Please note that tracking updates may take a short time to appear once the shipment has been picked up by the carrier.

Shipping Subsidy and Pricing

To help make HOTBIN products more affordable, HOTBIN Composting US subsidizes a portion of both parcel and freight transportation costs. These shipping subsidies are incorporated into our standard pricing structure and may vary based on the products ordered, the destination shipping zone, current carrier rates, and any promotional offers in effect at the time of purchase.

As a result, shipping charges paid by customers may not reflect the full transportation cost associated with delivering an order.

About Us

HOTBIN Composting US is operated by Engineered Foam Products LLC and supplies HOTBIN composting systems and accessories throughout the United States.

Customer Service Contact:

Email: help@hotbincomposting-us.com

Phone: +1 630-210-2041

Business Address:
Two Mid America Plaza, Suite 110,
Oak Brook Terrace,
IL 60181,
United States