Shipping policy

Shipping charges are calculated and displayed during checkout based on the products ordered and delivery destination.

Customers shipping within the continental United States will see all applicable product and shipping charges before completing their purchase.

Orders shipping to Alaska, Hawaii, or Canada may require additional transportation charges.

If additional charges apply, a member of our team will contact you before shipment to provide a quote and obtain approval for any additional shipping charges.

No order requiring additional shipping charges will be dispatched until customer approval has been received.

Delivery Timeframes

Estimated delivery times are based on business days and begin once an order has been processed and dispatched.

Parcel Deliveries

The following products are typically delivered within 3 - 4 business days:

• HOTBIN 100
• HOTBIN 200
• HOTBIN Bundles
• Replacement Parts

Parcel deliveries are generally shipped using UPS, FedEx or USPS.

Freight Deliveries

The following products are typically delivered within 5-8 business days:

• HOTBIN Mega 450
• HOTBIN Mega 700
• Orders containing multiple HOTBIN units

Freight shipments are delivered using Less-Than-Truckload (LTL) freight carriers.

Delivery times may vary due to weather conditions, carrier delays, peak seasonal demand, or other circumstances outside our control.

Order Processing

Orders are processed on business days only.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive shipment confirmation and tracking information by email.

Delivery and Product Inspection

All HOTBIN products are packaged to help ensure they arrive in excellent condition.

Where possible, please inspect the packaging upon delivery.

If the product appears to have been damaged during transit, please:

• Take photographs of the packaging and product
• Retain all original packaging materials
• Contact our Customer Service team on the email below

If severe transit damage is visible before accepting delivery, you may refuse the shipment and notify us immediately so that we can assist with a replacement.

Tracking Information

All customers will receive:

• An order confirmation email following purchase
• A shipment confirmation email once the order has been dispatched
• Tracking information, where available

Tracking links will normally direct you to the relevant carrier website so that you can monitor the progress of your shipment.

Shipping Subsidy and Pricing

To help make HOTBIN products more affordable, HOTBIN Composting US subsidizes a portion of both parcel and freight transportation costs. These shipping subsidies are incorporated into our standard pricing structure and may vary based on the products ordered, the destination shipping zone, current carrier rates, and any promotional offers in effect at the time of purchase.

As a result, shipping charges paid by customers may not reflect the full transportation cost associated with delivering an order.

About Us

HOTBIN Composting US is operated by Engineered Foam Products LLC and supplies HOTBIN composting systems and accessories throughout the United States.

Customer Service Contact:

Email: help@hotbincomposting-us.com

Phone: +1 630-210-2041

Business Address:
Two Mid America Plaza, Suite 110,
Oak Brook Terrace,
IL 60181,
United States